Rights and Responsibilities

👤 Customer Responsibilities

As a customer of Packitt, you agree to:

Provide accurate and complete information about your move (items, locations, access, stairs, heavy items, etc.)
Ensure all items are properly packed, unless packing services are requested
Clearly label fragile or high-value items
Be present (or have a representative present) during pickup and delivery
Ensure safe and legal access to both locations (parking, permits if needed)
Remove or disclose any hazardous materials (flammables, explosives, chemicals, etc.)
Make full payment on time as agreed
Report any damage or issues within 7 days of service

Resource Links

Frequently Asked Questions

🚚 Packitt Responsibilities

Packitt agrees to:

Provide professional moving services with trained personnel
Handle all items with reasonable care and protection
Arrive within the agreed time window (subject to delays)
Communicate clearly regarding timing, delays, and service updates
Provide Full Value Protection coverage as outlined in the policy
Maintain proper equipment and transportation for safe moving
Respect customer property and privacy at all times

⚖️ Customer Rights

As a customer, you have the right to:

Receive clear and upfront pricing and estimates
Be informed of any changes or delays
File a damage claim within the allowed timeframe
Expect professional and respectful service
Request proof of agreement, services, and charges

🛑 Packitt Rights

Packitt reserves the right to:

Refuse service if conditions are unsafe or hazardous
Adjust pricing if job details differ from what was originally provided
Stop work if payment is not made as agreed
Decline to move prohibited or dangerous items
Charge additional fees for:
- Stairs, long carries, or heavy/specialty items
- Last-minute changes or delays caused by the customer

⚠️ Shared Responsibility

Both Packitt and the customer agree to:

Communicate clearly before and during the move
Work together to ensure a safe and efficient moving process
Act in good faith to resolve any issues

Rights and Responsibilities

👤 Customer Responsibilities

As a customer of Packitt, you agree to:

Provide accurate and complete information about your move (items, locations, access, stairs, heavy items, etc.)

Ensure all items are properly packed, unless packing services are requested

Clearly label fragile or high-value items

Be present (or have a representative present) during pickup and delivery

Ensure safe and legal access to both locations (parking, permits if needed)

Remove or disclose any hazardous materials (flammables, explosives, chemicals, etc.)

Make full payment on time as agreed

Report any damage or issues within 7 days of service

Resource Links

🚚 Packitt Responsibilities

Packitt agrees to:

Provide professional moving services with trained personnel

Handle all items with reasonable care and protection

Arrive within the agreed time window (subject to delays)

Communicate clearly regarding timing, delays, and service updates

Provide Full Value Protection coverage as outlined in the policy

Maintain proper equipment and transportation for safe moving

Respect customer property and privacy at all times

⚖️ Customer Rights

As a customer, you have the right to:

Receive clear and upfront pricing and estimates

Be informed of any changes or delays

File a damage claim within the allowed timeframe

Expect professional and respectful service

Request proof of agreement, services, and charges

🛑 Packitt Rights

Packitt reserves the right to:

Refuse service if conditions are unsafe or hazardous

Adjust pricing if job details differ from what was originally provided

Stop work if payment is not made as agreed

Decline to move prohibited or dangerous items

Charge additional fees for:

Stairs, long carries, or heavy/specialty items

Last-minute changes or delays caused by the customer

⚠️ Shared Responsibility

Both Packitt and the customer agree to:

Communicate clearly before and during the move

Work together to ensure a safe and efficient moving process

Act in good faith to resolve any issues