Question 1

How would I know if I qualify for a discount ?

Accepted Answer

You may qualify for a discount with Packitt under several circumstances:

If the apartment or complex you’re moving into or out of has an existing contract with our moving company
If you are an active-duty service member
If you are a single mother
If you are an elderly individual
If your storage unit provider has a contract with us

Be sure to mention your situation when requesting a quote so we can apply any eligible discounts.

Question 2

Should I hire movers or move myself?

Accepted Answer

This depends on your specific situation. Hiring professionals like Packitt means your entire move is handled by experienced teams, taking the stress off your shoulders. If you choose to move on your own, you’ll be responsible for the heavy lifting, renting a truck, coordinating help, and managing the entire process. Understanding the differences can help you decide which option best fits your needs.

Question 3

What should I keep with me on moving day?

Accepted Answer

Set aside anything you or your family will need on moving day and keep it with you. This typically includes snacks, toilet paper, paper towels, phone chargers, a change of clothes, toiletries, and your kids’ favorite toys. Be sure to also keep medications, important documents (like birth certificates and Social Security cards), and valuable or sentimental items such as jewelry, credit cards, and banking information. Pack these essentials in a separate box or bag and bring it with you to your new home.

Question 4

When is the best time to book a move?

Accepted Answer

The ideal time to book your move is at least one month in advance of your desired date. Schedules fill up quickly—especially during the busy spring and summer seasons—so planning ahead helps ensure you secure your preferred moving day with your local team.

Question 5

When do I need an in home Estimate?

Accepted Answer

Most moving companies can provide an estimate over the phone. However, in some situations, an in-home visit may be needed to give a more accurate quote. You may require an in-home estimate if any of the following apply:

Your home is 1,500 square feet or larger
You have large or bulky items (such as safes or pianos)
There are narrow hallways, doorways, or staircases that could make moving difficult
Parking a 26-foot truck near your home may be challenging
You are planning a long-distance or out-of-state move

Question 6

How should I prep my appliances for a move?

Accepted Answer

Make sure all appliances are unplugged and emptied before movers arrive. Clean out refrigerators and freezers and allow freezers enough time to fully defrost prior to moving day.

Question 7

Do movers take bed frames apart?

Accepted Answer

Movers can disassemble bed frames if needed, but doing so may add time to your move and increase the overall cost. To save time and keep your move more efficient, it’s recommended to take apart any furniture before the movers arrive.

Question 8

How do I measure the square footage of my room?

Accepted Answer

Use a tape measure to find the length and width of the room, clearing any obstacles for accuracy. Multiply the length by the width to calculate the square footage.

If you don’t have a tape measure, you can estimate using your feet. First, measure the length of your foot with a ruler. Then, walk heel-to-toe across the room to count your steps. Multiply the number of steps by your foot length, then divide by 12 to convert to feet. Repeat this process for the width of the room, and multiply the final length and width to estimate the square footage.

Question 9

How much should I tip my movers?

Accepted Answer

While our movers are trained not to ask for or suggest tips, they are permitted to accept them if customers feel the service provided deserves it. When it comes to how much to tip, we encourage you to give whatever you feel is appropriate based on the quality of the work completed.

Question 10

How do I pick the right movers?

Accepted Answer

Make a list of local moving companies you want to research
Request a quote from each one, using their official website or phone number to avoid third parties and get the best pricing
Check customer reviews to understand each company’s reputation
Confirm that each mover is properly licensed and insured
Ask about scheduling details, including delivery timing and whether the same crew handles loading and unloading
Review pricing structure, cancellation policies, and any required deposits
Choose the company that best fits your specific needs and moving situation

Question 11

What items can Packitt not move?

Accepted Answer

There are certain items movers cannot transport, including prescription medications, gas- or engine-powered equipment, animals, plants, flammable materials, and highly valuable or sentimental items such as cash, jewelry, insurance documents, and birth certificates. For a complete list of non-allowable items, it’s best to check directly with your moving company.

Question 12

Can movers take Tv mounts of the wall?

Accepted Answer

We recommend that customers remove any TV mounts prior to the moving team arriving at their home to limit any additional time added to the overall moving process.

Help & Support

Frequently asked questions